Japanese、Philippine Sign Language、English
After acquiring the knowledge and best practices in this course, student will be knowledgeable on how to handle telephone queries.
This course tackles the best practices on handling and making telephone calls. Of course, it's not only for those who always talk over the phone. It's also suitable for business people who want to be professional when making an appointment over the phone. Talking over the phone is totally different than face-to-face conversation. When talking over the phone, the tone of your voice explains your emotion. That's why you really need to be cautious or else you'll loose that client. This course is highly recommended for people working in customer service or administrative task. I worked for outsourcing for more than 3 years. I usually deal with clients over the phone so I can share my life experiences, too. This course is highly-motivational because it is student-centered. First, you will be informed of what to say on each scenarios. You will read dialogues regarding the scenario. Lastly, you will apply it in your own work experience.
Lesson 1-Good opening spiel
Lesson 2-Proper call transfer
Lesson 3-Effective call handling
Lesson 4-Explaining directions
Lesson 5-Be a polite caller
Lesson 6-Leaving messages
Lesson 7-Troubleshoot unexpectedly
Lesson 8-Appointment setting
Lesson 9-Filing a complaint
$160.00/ 10 Sessions
$240.00/ 16 Sessions