Teacher Jenna
Teacher Jenna

Teacher Jenna

  • English tutor

  • SpeaksJapanese、Philippine Sign Language、English

  • FromPhilippines



25min Trial


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$10.00 25min Trial

Teacher Jenna
Teacher Jenna

Teacher Jenna

  • English tutor

  • Speaks

    Japanese、Philippine Sign Language、English

  • From


  • Tags
    Optional homeworkRigorous course planProvide notes after classCustomize material


Language Level

Beginner 1

What Will I Learn?

After acquiring the knowledge and best practices in this course, student will be knowledgeable on how to handle telephone queries.


This course tackles the best practices on handling and making telephone calls. Of course, it's not only for those who always talk over the phone. It's also suitable for business people who want to be professional when making an appointment over the phone. Talking over the phone is totally different than face-to-face conversation. When talking over the phone, the tone of your voice explains your emotion. That's why you really need to be cautious or else you'll loose that client. This course is highly recommended for people working in customer service or administrative task. I worked for outsourcing for more than 3 years. I usually deal with clients over the phone so I can share my life experiences, too. This course is highly-motivational because it is student-centered. First, you will be informed of what to say on each scenarios. You will read dialogues regarding the scenario. Lastly, you will apply it in your own work experience.

Available times


What will students need to know or do before starting this course?

  • Student need to be cooperative and determined.
  • Whatever level you belong to, you can just listen attentively and be a sponge to absorb the lesson especially the techniques to follow.

Who is your target student?

  • Business people
  • Students with business-related majors
  • Aspiring Business English teachers
  • Workers who always handle calls (customer service, secretary, executive assistant, admin staff, etc.)

At the end of your course, students will be able to…

  • respond professionally on telephone queries
  • make concise telephone query
  • handle a complaint over the phone efficiently


  • Lesson 1-Good opening spiel

  • Lesson 2-Proper call transfer

  • Lesson 3-Effective call handling

  • Lesson 4-Explaining directions

  • Lesson 5-Be a polite caller

  • Lesson 6-Leaving messages

  • Lesson 7-Troubleshoot unexpectedly

  • Lesson 8-Appointment setting

  • Lesson 9-Filing a complaint


  • Chien Chien

    Teacher Jenna is very patient to me. Give more about practice idea for IELTS. The lesson is very helpful to me.

  • Chris Hsieh


  • Makayi Liu

    Great teacher ! The lesson I learned today was really helpful , thank you teacher Jenna see u next course ?

  • Chris Hsieh


  • Pick N

    It's my first time to learn English online. Jenna is an excellent and experienced teacher who encourages me more Conversation Practice.


  • After buying courses, you can book them according to the teacher’s schedule.
  • If “Instant Tutoring” shows on the teacher’s profile, you can book the lesson 30 minutes after the current time.
  • If the teacher is not online, the next available class cannot be booked until 24 hours afterward.


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